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P2B Disputes

Requirements

The procedure is intended for business users of supported online platforms. Specific eligibility is reviewed transparently.

Register as Customer

Business use

The complaint must concern a business relationship with an active platform selectable in the portal. The applicant must be authorised to represent the stated organisation.

Prior internal complaint

The platform's prior internal complaint process, existing ticket numbers, replies and any pending procedures must be described clearly.

Information and evidence

Required information includes the facts, chronology, requested outcome, affected platform identifier and suitable correspondence, documents or screenshots.

Eligibility review

Missing information is requested. AI may assist but cannot issue a final rejection. Final ineligibility must be reasoned and confirmed by a supervisor.