P2B Disputes
Specialist P2B mediation for online intermediation services
Regulation (EU) 2019/1150 requires relevant providers of online intermediation services to identify in their Terms and Conditions two or more mediators with whom they are willing to engage in an attempt to resolve disputes with business users.
ContactSpecialist P2B mediation for online intermediation services
The Regulation establishes specific requirements concerning the mediators identified by platforms, including independence, affordability, accessibility, efficiency and sufficient understanding of business-to-business commercial relationships.
Our service has been developed specifically around those requirements.
A specialised external escalation mechanism
Many disputes are best resolved through a platform’s internal complaint-handling system.
Others require an independent external perspective.
Our mediation procedure can form part of a structured escalation framework for unresolved P2B complaints, providing an independent forum while avoiding the formality and cost of litigation.
Designed for scalable platform dispute resolution
Our online procedure provides:
- structured case intake;
- electronic case management;
- defined submission deadlines;
- conflict screening;
- independent Case Mediator assignment;
- concise written submissions;
- confidential document exchange;
- Early Resolution Recommendations where appropriate;
- remote mediation meetings;
- settlement documentation; and
- neutral case closure.
The Early Resolution Recommendation
A central feature of our procedure is the Early Resolution Recommendation (ERR).
Following the written stage, the Case Mediator will normally issue a concise confidential settlement proposal.
The ERR may identify:
It is deliberately non-binding.
It is not a judgment, arbitral award, expert determination or formal adjudicatory recommendation.
Its purpose is to provide both parties with an informed basis on which an early commercial resolution may become possible.
- the central issues in dispute;
- relevant commercial or legal risks;
- information gaps;
- possible settlement terms; and
- practical implementation steps.
Cooperation without compromising independence
We understand that platforms require dispute-resolution providers that can engage constructively with their operational processes while remaining demonstrably independent from both sides of the dispute.
Our institutional structure, mediator conflict procedures and case-management rules are designed accordingly.